Super Admin → Mobility Operator → Ad Hoc Vendor, Customer Organization, Customer and Driver.

Try the end-to-end journey

Each step happens in a different portal. Open them side by side.

1. Organization books a rideOrganization Portal as Arjun Menon (staff) → Book a ride. A booking above ₹4,000 waits for approval.
2. Travel desk approvesSwitch to Meera Krishnan (Org Admin) → Duty Approval → Approve.
3. Mobility Operator dispatchesMobility Operator → Duties → Duty board → open the booking → Dispatch → own fleet, or send to an Ad Hoc Vendor (Sri Balaji Travels), or Auto-dispatch.
4. Ad Hoc Vendor accepts with detailsAd Hoc Vendor Portal as Balaji Reddy → Booking requests → Accept → enter the vehicle, the driver and the agreed price → Mobility Operator → Duties → Duty Approval → Ad Hoc Vendor details → Verify.
5. Driver runs the four-stage tripDriver App as that driver → Confirm → Garage out → Arrived → Pickup (trip code) → Drop (signature) → Garage in.
6. Finance happens by itselfThe trip is priced on both sides: a Receivable from the Customer Organization and a Payable to the Ad Hoc Vendor at the agreed price. The Ad Hoc Vendor raises its invoice under Invoices → Raise invoice.
7. Pay and reconcileMobility Operator → Finance → Invoices → Payment link → Customer Organization pays it → Receipt, allocation and reconciliation update everywhere.

More journeys

1. Customer App accessOrganization Portal as Meera Krishnan → People → App access → Register a person (or Give app access on an employee) → the 6-digit code is shown once → Customer App: sign in with that number and code → see the rides Northwind booked for you. Codes work once and expire in 15 minutes; suspend access to block sign-in.
2. Bookings by type and branchMobility Operator → Duties → Add booking → choose Organization, Walk-In (new customer) or Internal Use (purpose, not billed) and the Mobility Operator branch → Bookings → filter by Branch and Booking type. Sign in as Priya Nair (Bengaluru branch) to see only Bengaluru bookings.
3. Self-drive duty with an agreementMobility Operator → Duties → Rentals board → SD-2611-2005 → Agreement tab (sent) → Customer App as Ishaan → the rental → read and accept the agreement → back in the Mobility Operator the agreement shows Accepted, and it stays on the Handover & return tab through handover, return and settlement. Agreements list: Self-drive duties → Agreements.
4. Tolls from FASTag to invoiceMobility Operator → Vehicle → Tolls → Sync FASTag now, or a driver adds a cash toll with a receipt → verify → the toll lands on the customer's trip price, or on a debit note if the trip was already invoiced.
5. Self-drive request, priced by the Mobility OperatorCustomer Organization Portal as Meera Krishnan → Book → Request → choose the renter, dates and car type → Send request (no price shown) → Mobility Operator → Duties → Duty Approval → Self-drive requests (or Duties → Rentals board → Requests · price needed) → Send price → back in the Customer Organization Portal → Rides → the request → Accept price (or Decline). Approval rules apply when someone other than the admin accepts.
6. My PassengersMobility Operator → Parties → My Passengers: the Mobility Operator's own staff on Internal Use bookings and walk-in guests, with their bookings. Customer Organizations' employees stay under Customer organizations.
7. Ad Hoc Vendor rate cardsMobility Operator → Finance → Pricing → Ad Hoc Vendor rate cards → Vendor name: pick a vendor to see the rate card that applies to it by vehicle group and duty type, configure it, or create one for a vendor that has none.
8. Documents linked to the right recordFleet → Add vehicle (or Add driver, or a Customer Organization's Profile): upload and preview the document first, then its type, number, validity and extracted details, then the master fields; it is linked to the record when you save. Or Smart Onboard → Upload & link document → choose the master, the record and the document type.
9. Allot a dutyMobility Operator → Duties → Duty board → Dispatched → Allot on a row: booking details on top, then search and filter by vehicle group, and use Own (pick vehicle and driver, check availability) or Vendor: Network Partner or Ad Hoc Vendor (a request; allotted once they accept) or DCO (Direct Allot).
10. Duty slip: view and editDuties → any duty → Duty slip (or the row chevron → Duty slip): View shows booking, crew, supplier, trip, pricing and expenses; Edit changes permitted fields, adds expenses and records every change.
11. Invite a Mobility OperatorSuper Admin → Mobility Operators → Invite Mobility Operator → copy the unique link → open it, complete the company form and submit → Invitations & applications → Approve and activate (or Request changes / Reject).
12. Login codesMobility Operator → Fleet → Add driver: a unique 4-digit code, shown and shareable on the driver's profile. Customer Organization Portal → People → App access → Register a person: one 6-digit code per person, reused for every sign-in; Login details → Reset code only when needed.
13. Smart Onboard a masterMobility Operator → Fleet → Add vehicle → Documents (top of the form) → upload or try a sample → AI suggests the fields → accept or correct → save. Suggested fields stay unverified until someone verifies them in Smart Onboard.
14. Toll plaza bulk importMobility Operator → Vehicle → Toll plazas → Import plazas → download the template or load the sample → row-level errors and duplicates → preview → import → success and failure counts.
15. RentNGo Network: share overflow with a partnerMobility Operator → Duties → Duty board → an unallocated booking → Share to network → switch workspace to Skyline Car Rentals (sign-in screen → change) → Network → offer → back to RentNGo Mobility → confirm → Skyline allots its own crew → the original booking updates, and both companies get the finance records.
16. RentNGo Network: answer an emergencyMobility Operator → Network → Emergency board → Metroline's breakdown in Hebbal → offer an SUV before the countdown ends.
17. Self-drive inspection: Mobility Operator, customer, returnThe Mobility Operator has already inspected Ishaan's upcoming Verma (SD-2611-2005). Customer App (phone width) as Ishaan → the rental → Inspect & accept the car → the operator's marks are in amber; mark anything missed (drag a pin to move it, edit or remove your own), add a photo, accept. Mobility Operator → that rental → acknowledge the customer's mark → Hand over car (needs both inspections and the accepted agreement) → later the return inspection → new damage is compared with what the customer accepted → Ishaan confirms or disputes.
18. Driver-based inspectionDriver App as Suresh M → a confirmed duty → Start duty: "Start garage journey" stays locked until the pre-trip inspection on the 2D/3D car is done → at garage return, the post-trip check records any new issue → Mobility Operator → that duty → Inspection tab → Verify → raise a repair or claim. The passenger never inspects the car. Rules: Mobility Operator → Vehicles → Inspections → Rules.
19. One vehicle, whole storyMobility Operator → Vehicles → Vehicle intelligence → open any car: GPS and trip playback, dashcam clips, tolls, parking, challans, insurance and claims, documents, maintenance, inspections, lifecycle and cost per km.
20. Smart Onboard in bulkMobility Operator → Smart Onboard → Bulk upload → Load sample batch: files are identified, AI-assisted extraction suggests the details and matches them to drivers, vehicles and companies; review and confirm before anything counts as verified.
21. Onboard a new companySuper Admin (Neha Iyer) → Onboarding queue → Business type: New Mobility Operator (country, currency and tax, plan, portals) or New Customer Organization (linked to its Mobility Operator) → Activate → open its workspace. A non-India operator shows its own currency and tax on bookings, invoices and Finance.

Demo sign-in

Every sign-in screen lists demo accounts; tap one. Or use:

Mobility Operator

anita.rao@rentngo.in · any 8+ character password

Ad Hoc Vendor

Balaji Reddy (Sri Balaji Travels)

Customer Organization

Meera Krishnan (Northwind, Customer Organization Admin)

Customer

+91 98860 44120 · the code shown on the sign-in screen

Driver

Suresh M · +91 99000 11122 · code 2468

Ad Hoc Vendor (self-drive cars)

Rohit Nambiar (ZoomGo Self Drive Rentals)

Super Admin

rhea.kapoor@rentngo.com · any 8+ character password

Every Mobility Operator on RentNGo has its own workspace. The portals open the demo Mobility Operator, RentNGo Mobility, which has the full sample data. Other workspaces can be opened from Super Admin or the workspace switcher on any sign-in screen.